TERMS OF SERVICE

1. Acceptance of Terms

By downloading, accessing, or using the Runigo application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Eligibility

Runigo is rated 4+ and may be used by children, subject to the conditions below.

If you are 16 or over (or 13 or over, where the digital age of consent in your country is 13), you may create and use an account in your own right by accepting these Terms.

If you are under that age, you may only use the App with the involvement of a parent or legal guardian. Before any account is created for a child, we must obtain verifiable consent from the holder of parental responsibility. That parent or guardian accepts these Terms on the child's behalf, is responsible for the child's use of the App, and may review, export or delete the child's data at any time as described in our Privacy Policy.

Runigo is a game played outdoors, in real places. A parent or guardian who permits a child to use the App is responsible for deciding where, when and with what supervision the child may use it. Please read Sections 5, 6 and 7 before allowing a child to run with the App.

By using the App, you represent and warrant that you meet these eligibility requirements, or that a parent or guardian has consented on your behalf.

3. Account Registration

To use certain features of the App, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

5. Use of the App

Runigo is a location-based fitness game that involves physical activity. By using the App, you acknowledge that:

• You participate in physical activities at your own risk.
• You are responsible for your personal safety while using the App.
• You will obey all applicable laws, including traffic and trespassing laws, while using the App.
• You will not use the App while operating a vehicle.

6. Health & Medical Disclaimer

The App is not a medical device and does not provide medical advice, diagnosis, or treatment. You should consult a qualified healthcare professional before beginning any exercise programme or physical activity, particularly if you have any pre-existing medical conditions, injuries, or health concerns. You acknowledge that physical activity carries inherent risks, including the risk of serious injury or death, and you assume full responsibility for any such risks.

7. Location Data & GPS

The App uses location-based services, including GPS, to provide its core features. You acknowledge that:

• GPS and location data may be inaccurate, incomplete, or unavailable at times.
• Routes, paths, or locations suggested by the App may pass through unsafe, restricted, or private areas — always use your own judgement and awareness of your surroundings.
• When you start a run, the App continues recording your location while it is in the background and the screen is off. This requires "Always On" location permission, and recording stops when the run ends. You can withdraw the permission at any time in your device settings, though run tracking will not work correctly without it.
• Runigo is not responsible for any harm, injury, or loss resulting from reliance on location data provided by the App.
• Your location data is collected and processed as described in our Privacy Policy.

8. User-Generated Content

Some of what you enter or generate in the App is visible to other players. This includes your username, your Home Base initials and colours, the names of challenges and tracks you create, the reactions you send, and the run summaries and GPS routes you share with friends. Free text you send us in a bug report is not shown to other players. Together this is your "User Content".

You retain ownership of your User Content, but by submitting it you grant Runigo a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, distribute, display, and perform your User Content in connection with operating, promoting, and improving the App. This licence is limited to what is reasonably necessary for those purposes and terminates when you delete your User Content or your account, except where your content has been shared with other users and they have not deleted it.

You are solely responsible for your User Content and represent that you have all necessary rights to grant this licence. Runigo may remove any User Content that violates these Terms or is otherwise objectionable, at our sole discretion.

Reporting and blocking

If you see content or behaviour that breaches these Terms, you can report it from within the App, or email us at hello@runigo.app. We aim to review every report and act on it within 24 hours, which may include removing the content, warning the player, or suspending the account.

You can also block another player at any time from their profile or your friends list. Blocking removes them from your friends list and leaderboards, stops them from sending you challenges, friend requests or reactions, and prevents them from seeing your runs.

Reports about a child's safety are treated as urgent. A parent or guardian may report on a child's behalf using the same email address.

9. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to the App, other accounts, or any related systems.
• Interfere with or disrupt the App or its servers and networks.
• Use bots, scripts, or automated methods to interact with the App.
• Harass, abuse, or harm other users.
• Falsify your location by any means, including GPS spoofing, simulated location tools, or modified devices.
• Record a run using a vehicle, bicycle, or any means other than travelling under your own power, or otherwise manipulate your scores, captures, streaks, or leaderboard position.
• Upload or transmit viruses, malware, or any other harmful code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

10. Third-Party Services

The App may contain links to or integrate with third-party services, including mapping providers, analytics tools, and payment processors. Runigo does not control and is not responsible for the content, privacy practices, or availability of any third-party services. Your use of such services is governed by their respective terms and policies.

11. In-App Purchases & Subscriptions

Runigo is free to download and play. We also offer an optional auto-renewing subscription, Runigo Pro, on the following terms.

Subscription and pricing

• Runigo Pro Monthly — £6.49 per month, renewing every month.
• Runigo Pro Yearly — £39.99 per year, renewing every year.
• Prices shown are for the United Kingdom App Store. The price in your territory is shown in the App, in your local currency, before you confirm the purchase.

Payment and renewal

• Payment is charged to your Apple ID account when you confirm the purchase.
• Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours before the end of the current period, at the price for the subscription you selected.
• You can manage your subscription and turn off auto-renew in your Apple ID Account Settings after purchase. Deleting the App does not cancel your subscription.
• If we offer a free trial, any unused portion is forfeited when you purchase a subscription. A trial converts to a paid subscription at the end of the trial period unless auto-renew is turned off at least 24 hours beforehand.

Price changes, refunds and cancellation

• Prices may change. Where a change affects an existing subscription, Apple will notify you and ask you to consent to the new price before it takes effect; if you do not consent, the subscription will not renew.
• All purchases are processed by Apple through the App Store and are subject to Apple's payment terms. Refunds are handled by Apple under its refund policy — Runigo cannot issue, process, or guarantee a refund for an App Store purchase. If you believe you are owed one, contact us at hello@runigo.app and we will support your request to Apple.
• Under UK and EU consumer regulations you may have a statutory right to cancel a digital content purchase within fourteen (14) days. By consenting to immediate access to digital content at the point of purchase, you acknowledge that you may lose that right of cancellation.
• A subscription for a child must be purchased by the parent or guardian who holds the Apple ID. We recommend using Ask to Buy or Screen Time purchase restrictions on a child's device.

We may modify, suspend, or discontinue paid features at any time. If we withdraw a paid feature during a period you have already paid for, contact us and we will support a refund request to Apple for the unused portion of that period.

12. Push Notifications & Communications

By using the App, you may receive push notifications, in-app messages, or other communications from Runigo, including but not limited to:

• Activity reminders, challenges, and gameplay updates.
• Service announcements, maintenance notices, and security alerts.
• Promotional offers and new feature announcements.

You can manage your notification preferences or opt out of non-essential notifications at any time through your device settings or the App's notification settings. Certain service-critical communications (such as security alerts or changes to these Terms) cannot be opted out of while you maintain an active account.

13. Data Portability & Account Deletion

In accordance with applicable data protection laws — including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and other applicable legislation — you may have the right to:

• Request a copy of your data: You may request a portable copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format.
• Request account deletion: You may request the deletion of your account and associated personal data at any time. Upon receiving a valid deletion request, we will delete or anonymise your data within thirty (30) days, except where we are required to retain certain data by law or for legitimate business purposes (such as fraud prevention or legal compliance).

You can delete your account and all associated data directly in the App, from your account settings. You can also exercise any of these rights by contacting us at hello@runigo.app. Where the account belongs to a child, a parent or guardian may make the request on their behalf. For full details on how we handle your data, please refer to our Privacy Policy.

14. Intellectual Property

All content, features, and functionality of the App — including but not limited to text, graphics, logos, icons, and software — are the property of Runigo and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the App without prior written consent.

15. Disclaimer of Warranties

The App is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, Runigo disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Runigo does not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

16. Limitation of Liability

To the fullest extent permitted by law, Runigo and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App. This includes, but is not limited to, injuries sustained during physical activity, loss of data, loss of profits, or interruption of service. In no event shall Runigo's total aggregate liability exceed the amount you have paid to Runigo in the twelve (12) months preceding the claim, or fifty pounds sterling (£50), whichever is greater.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

17. Indemnification

You agree to indemnify, defend, and hold harmless Runigo and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your User Content, your violation of these Terms, or your violation of any rights of another party.

18. Termination

We reserve the right to suspend or terminate your account for conduct that we determine violates these Terms or is harmful to other users, us, or third parties. Except in cases of serious or repeated violations (where we may act immediately), we will provide you with reasonable notice and an opportunity to address the issue before termination. Upon termination, your right to use the App will immediately cease. You may appeal a suspension or termination decision by contacting us at hello@runigo.app within thirty (30) days. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

19. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the App, you agree to first attempt to resolve the dispute informally by contacting us at hello@runigo.app. If the dispute is not resolved within thirty (30) days, either party may pursue formal resolution through the courts specified in Section 20.

If you are a consumer in the European Union or the United Kingdom, you may also be entitled to refer the dispute to an alternative dispute resolution (ADR) body. Nothing in this section affects your right to bring a claim in the courts.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms may be brought in the courts of England and Wales. If you are a consumer resident in the United Kingdom, the European Union, or another jurisdiction whose law gives you that protection, nothing in these Terms deprives you of the protection of the mandatory consumer law of your country of residence, or of your right to bring proceedings in the courts of that country.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least thirty (30) days before they take effect, by posting the updated Terms within the App, sending you a notification, or by other reasonable means. If you do not agree with the revised Terms, you may stop using the App and request deletion of your account before the changes take effect. Your continued use of the App after the updated Terms take effect constitutes your acceptance of the revised Terms.

22. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

23. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Runigo regarding your use of the App and supersede all prior agreements, understandings, and communications, whether written or oral.

24. Waiver

The failure of Runigo to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Runigo.

25. Assignment

Runigo may assign or transfer these Terms, in whole or in part, without restriction, provided that we notify you of any such assignment and the assignee agrees to be bound by these Terms. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Runigo.

26. Force Majeure

Runigo shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, cyberattacks, pandemics, or industrial action. During such events, our obligations under these Terms are suspended for the duration of the disruption.

27. Governing Language

These Terms are drafted in the English language. If these Terms are translated into any other language, the English-language version shall prevail in the event of any conflict or inconsistency.

28. Contact

The App is provided by James Halligan, trading as Runigo. If you have questions about these Terms, or need to report content or a player, please contact us:

• Email: hello@runigo.app
• Post: James Halligan (trading as Runigo), 14A Deebanks, Chester, CH3 5UX, United Kingdom